At pak365, we take the privacy of every registered player seriously. This Privacy Policy explains in clear terms what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information. We are committed to transparent data practices across all our services — from sports betting to live casino to PKR payments.
Six principles that guide how pak365 handles your personal information
pak365 only collects personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or for purposes unrelated to delivering, improving, and securing the pak365 Platform and its products.
All data transmitted between your device and pak365 is encrypted using TLS. Stored data is protected with industry-standard encryption at rest. Access to personal data within pak365 is restricted on a strict need-to-know basis with role-based access controls.
Registered pak365 users have the right to access, correct, and — where applicable — request deletion of their personal data. You may also object to certain types of processing and request data portability in a machine-readable format. Requests are handled within 30 calendar days.
pak365 processes personal data in compliance with the obligations imposed by its international gaming licence, which includes mandatory data protection, KYC retention, and anti-money-laundering record-keeping requirements. We balance regulatory compliance with your privacy rights.
pak365 does not sell, rent, or trade your personal data with third parties for marketing or commercial gain. Data is shared with third parties only where required by law, necessary for service delivery (e.g., payment processors), or with your explicit prior consent.
pak365 does not retain personal data indefinitely. Retention periods are determined by the purpose for which data was collected and any applicable legal obligations. After the retention period expires, data is securely deleted or anonymised in line with our internal data lifecycle procedures.
This Privacy Policy ("Policy") describes how pak365 ("pak365", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to users ("you", "your") of the pak365 Platform, accessible at pak365.ws ("Platform"). This Policy applies to all personal data processed in connection with your registration, use of the Platform, and any communications with pak365 support.
By registering an account on pak365 or using any part of the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we process your personal data, you should not use the Platform. This Policy should be read alongside the pak365 Terms & Conditions, which govern your use of the Platform more broadly.
pak365 is committed to processing personal data in a lawful, fair, and transparent manner. Our practices are shaped by the data protection obligations imposed under our international gaming licence and by our genuine commitment to maintaining the trust of our users across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, and beyond.
For the purposes of this Policy, pak365 acts as the data controller in respect of personal data collected from users of the Platform. The data controller is the entity responsible for determining the purposes and means by which personal data is processed.
For all data protection queries, rights requests, or complaints relating to pak365's handling of your personal data, please contact our Data Protection team using the contact details provided in Section 16 of this Policy.
pak365 collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / NICOP / passport details | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account management, support communications, regulatory correspondence |
| Financial Data | JazzCash / EasyPaisa account references, bank account details, transaction history in PKR | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Betting history, game session data, pages visited, features used | Personalisation, responsible gaming monitoring, product development |
| Communications Data | Support chat transcripts, emails, feedback submissions | Support resolution, quality assurance, dispute handling |
| KYC Documents | Scanned copies of identity documents, proof of address, payment method verification | Regulatory compliance, identity verification, fraud prevention |
pak365 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data unless specifically required by applicable regulatory obligations and with appropriate safeguards in place.
pak365 collects personal data through the following channels:
pak365 processes your personal data only where a valid legal basis exists. The following table summarises the primary purposes for which we process personal data and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Registering and managing your pak365 account | Performance of a contract |
| Processing deposits and withdrawals in PKR | Performance of a contract |
| Verifying your identity and age (KYC) | Legal obligation / Performance of a contract |
| Preventing fraud, money laundering, and related financial crime | Legal obligation / Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interests |
| Providing customer support and resolving disputes | Performance of a contract / Legitimate interests |
| Improving Platform performance and user experience | Legitimate interests |
| Sending service-related communications (e.g., account alerts) | Performance of a contract / Legitimate interests |
| Sending promotional communications (where opted in) | Consent |
| Complying with regulatory and legal requirements | Legal obligation |
Where pak365 relies on legitimate interests as the legal basis for processing, we have assessed that our interests are not overridden by your privacy rights. You may object to processing based on legitimate interests at any time — see Section 11 for details of how to exercise your rights.
Where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.
pak365 does not sell, rent, or trade your personal data with any third party for commercial purposes. Your data may be shared with the following categories of recipients, strictly to the extent necessary for the stated purpose:
All third parties with whom pak365 shares personal data are required by contract to maintain appropriate technical and organisational security measures and to process your data only for the specific, disclosed purpose.
Financial transactions on pak365 are denominated in Pakistani Rupees (PKR) and processed via approved local payment methods. When you make a deposit or request a withdrawal, you may be required to provide payment account references such as your JazzCash or EasyPaisa mobile number or your bank account details.
pak365 does not store full payment credentials on its own servers where this is avoidable. Payment data is handled in accordance with the security standards required by applicable payment processors and our licensing obligations. Bank account details are retained only for as long as necessary to process the relevant transaction and satisfy AML record-keeping requirements.
All withdrawal requests are processed to the payment method used for the most recent qualifying deposit, as a fraud prevention and money-laundering control measure. This policy is not discretionary and applies to all users equally.
pak365 uses cookies and similar tracking technologies on the Platform to enable essential site functionality, monitor Platform performance, and — where you have consented — to personalise your experience. The following categories of cookies may be used:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the pak365 Platform. pak365 does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes.
pak365 retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account any legal, regulatory, or contractual retention obligations. The following general retention periods apply:
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible (e.g., data held in backup systems), the data will be isolated from active processing and deleted at the next scheduled backup purge.
pak365 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:
While pak365 takes data security seriously and maintains robust protections, no method of internet transmission or electronic storage is 100% secure. In the event of a security incident materially affecting your personal data, pak365 will notify you promptly in accordance with applicable obligations.
As a pak365 user, you have the following rights in respect of your personal data, subject to any limitations imposed by applicable law or our regulatory obligations:
To exercise any of the above rights, please contact pak365 using the details in Section 16. We will respond to all verified rights requests within 30 calendar days. In cases of complexity, this period may be extended by up to a further 60 days, with notice provided to you explaining the reason for the extension.
The pak365 Platform is strictly restricted to users aged 21 years and above. pak365 does not knowingly collect personal data from any individual under the age of 21. If pak365 becomes aware that personal data has been collected from an underage individual, that data will be deleted promptly and the associated account will be permanently closed in accordance with our underage gambling prevention procedures.
If you believe that a minor may have registered an account on pak365, please contact our support team immediately via the contact details in Section 16. pak365 takes underage gambling prevention extremely seriously and will act on all credible reports without delay.
pak365 is operated by a company incorporated and licensed in an international jurisdiction. As a result, your personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, pak365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
Safeguards may include contractual clauses requiring recipient entities to maintain equivalent data protection standards, reliance on adequacy determinations where applicable, or other legally recognised transfer mechanisms. For further information about the safeguards applicable to any specific transfer, please contact our Data Protection team.
pak365 uses betting history, session data, and account behaviour data to support its responsible gaming obligations. This includes automated and manual monitoring for patterns that may indicate problem gambling behaviour, in accordance with our Responsible Gaming Policy.
Where responsible gaming monitoring identifies a concern, pak365 may use your data to initiate a responsible gaming intervention, such as sending a welfare communication, applying a temporary restriction, or flagging your account for human review by our responsible gaming team. This processing is carried out under both our legitimate interests and our legal obligations as a licensed gaming operator.
Self-exclusion data — including the terms, duration, and status of any self-exclusion applied to your account — is retained for the full duration of the exclusion period and for a defined period thereafter to prevent re-registration. This retention is a legal obligation and cannot be overridden by a user request for erasure during the active exclusion period. Responsible gaming is a core commitment of pak365. This Platform is strictly for users aged 21+.
pak365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, pak365 will notify registered users via email to their registered address and/or a prominent notice on the Platform, with at least 14 days' advance notice before the changes take effect.
The "Last Updated" date at the top of this Policy reflects when the current version came into effect. Continued use of the Platform following the effective date of any updated Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to stay informed of how pak365 protects your data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pak365 has handled your personal data, please contact our Data Protection team through the following channels:
pak365 will acknowledge all written privacy requests within 5 business days and provide a substantive response within 30 calendar days. If you are not satisfied with pak365's handling of a privacy complaint, you may escalate to the relevant data protection supervisory authority in the jurisdiction of pak365's gaming licence, details of which will be provided in our response to your complaint.
You have reviewed how pak365 handles your personal data. We are committed to transparency, security, and your rights as a player. Explore the Platform with confidence — your privacy is protected at every step. Strictly 21+ only.